Sheraton Hanoi West Hotel, Hanoi
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Key details
About the Hotel
36 Le Duc Tho Street, My Dinh 2 Ward, Nam Tu Liem District,
Hanoi,
Vietnam,
10000,
Ha Noi Municipality
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Choose your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe King Room
Max:
2 persons
370 sq. feet
Bed options:
1 King Size Bed
City view
Shower
Bathtub
room details
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Two-Bedroom Suite
Max:
2 persons
995 sq. feet
Bed options:
1 King Size Bed
Shower
Bathtub
room details
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Deluxe Twin Room
Max:
2 persons
370 sq. feet
Bed options:
2 Single beds
City view
Shower
Bathtub
room details
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Price and Room Availability
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Getting around
Comprehensive guide to transport options for seamless travel
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- Non-smoking rooms
- Free parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Baggage storage
- Locker room
- Elevator
- Currency exchange
- ATM/Cash machine
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
- Key access
Sports & Fitness
- Fitness center
- Golf course
- Sports trainer
Guest Parking
- Electric kettle
Services
- Paid airport shuttle
- Room service
- Housekeeping
- Car rental
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Stores/Commercial services
- Welcome drink
- Happy hour
Dining
- In-room breakfast
- Restaurant
- Poolside snack bar
- Snack bar
- Dinner
- Packed lunches
- Special diet menus
Business
- Business center
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cribs
- Babysitting/Child services
- Children's buffet
- Children's pool
- Children's play area
Facilities for people with disabilities
- Bathroom for disabled
Spa & Leisure
- Outdoor swimming pool
- Beach umbrellas
- Sun loungers
- Casino
- Garden area
- BBQ facilities
- Spa & wellness center
- Sauna
- Turkish bath
- Steam room
- Jacuzzi
- Back massage
- Head massage
- Full body massage
- Foot massage
- Pool with view
Room features
- Free Wi-Fi in rooms
- Air conditioning
- Sitting area
- Terrace
- Dining table
- Ironing facilities
Bathroom
- Washing machine
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
Room decor
- Parquet floor
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Location
36 Le Duc Tho Street, My Dinh 2 Ward, Nam Tu Liem District,
Hanoi,
Vietnam,
10000,
Ha Noi Municipality
Map view
36 Le Duc Tho Street, My Dinh 2 Ward, Nam Tu Liem District,
Hanoi,
Vietnam,
10000,
Ha Noi Municipality
City landmarks
Phạm Hùng
Keangnam Landmark Tower 72
1.3
mi
Museums
Hanoi Museum
1.1
mi
Museums
Vietnam Museum of Ethnology
2.2
mi
Stadiums
My Dinh Stadium
1.0
mi
Tower
Keangnam Hanoi Landmark Tower
1.1
mi
Parks
Thu Le Zoo Hanoi
2.6
mi
My Dinh National Stadium
2900 ft
Hoang Office Hanoi
2300 ft
Keangnam Tower 72nd Floor
3D Gallery
1.1
mi
Museums
Bao tang Hau can
3700 ft
Cho My Dinh
3900 ft
The gioi di dong
4200 ft
Landmark72 Tower
Sky 72 Observatory
1.3
mi
Church
Hanoi International Fellowship @ Detech
4700 ft
Thi Cam Temple
5200 ft
Dinh Mai Dich
1.0
mi
Mall
The Garden Shopping Center
1.1
mi
VNU - University of Engineering and Technology
1.3
mi
CGV CINEMA IpH
1.1
mi
Cho dau moi Xuan Thuy
1.1
mi
Toa nha Bo Ke hoach va Dau tu
1.1
mi
Nha lam viec Bo Lao dong
1.1
mi
Mall
Indochina Plaza Hanoi
1.1
mi
Vietnam Judicial Academy
1.3
mi
Market
Cho Dong Xa
1.2
mi
A4703
CUC Gallery
1.2
mi
Dien may pico
1.3
mi
Dinh Lang Me Tri Ha
1.4
mi
Market
Cho Me Tri
1.4
mi
Nearby
Sinh vien Cong giao Phu My
2000 ft
Restaurants
Adobi Buffet
2000 ft
Nguyen Co Thach Street 3rd Floor
Gapama Coffee Shop
3400 ft
Number 1
Alafolie Bakery
3000 ft
No 12A
Thien Loc Restaurant
3800 ft
101-102
Reviews and Ratings
Reviews from guests about their experience.
82%
loved their spa retreat and can’t wait to return.
8.2/10
Great
Rooms
7.8
Location
6.6
Service
9.0
Dining
6.8
Rod
United States of America,
March
2025
7.0/10
My stay at Sheraton Hanoi West was quite pleasant overall, but it’s important to note that it’s a bit far from the main tourist attractions. The elegance of the hotel and its friendly staff really stood out, while the dining options had some hits and misses. I loved the spacious room and amenities but had some issues with the breakfast variety and room service.
Rooms
8.0
The room was spacious and had a huge flat-screen TV. However, the AC was a bit too cool for my liking, and there was no bidet in the bathroom, which is a common feature in many upscale hotels in Asia.
Service
9.0
The staff were incredibly friendly and attentive. They made sure I felt at home, and the check-in process was smooth despite the deposit policies.
Location
6.0
It’s about a 30-40 minute ride to downtown, which can be a hassle for tourists. The surrounding area is still developing, and there weren't many convenient stores nearby.
Dining
7.0
Breakfast at the Lackah restaurant was plentiful, with some great options like Korean bibimbap and pho. Room service could improve, though, as I found it uncomfortable to dine at the business desk without a serving cart.
Facilities
7.0
The gym and pool were nice features, although the pool is visible to those using the elevators. My experience at the spa was okay, not extraordinary, but the massages were decent.
William
United States of America,
December
2024
5.8/10
I really enjoyed my stay at the Sheraton Hanoi West, but there were a few hiccups. The staff were incredibly friendly and attentive, which made a huge difference. However, the location was a bit far from the Old Quarter, making it less convenient for sightseeing.
Rooms
8.0
My room was spacious and well-maintained, with a big comfy bed that I loved. I felt very relaxed during my stay.
Service
9.0
The staff were welcoming and ready to help at every turn, which made my experience much more enjoyable.
Location
6.0
It's about a 45-minute taxi ride from the Old Quarter. While it was nice to be away from the hustle and bustle, it definitely took some extra planning to get around.
Dining
7.0
The dinner buffet at the hotel was a good surprise, featuring a solid variety of Asian cuisine. However, I felt the Regency Lounge could use a bit more food variety during dinner.
Facilities
7.0
The hotel offered many useful facilities, but the steam room was out of order during my visit, which was a letdown.
Nathaniel
United States of America,
December
2024
5.0/10
My stay at Sheraton Hanoi West was largely pleasant, offering elegant surroundings and friendly service, though there were a few drawbacks. The spacious rooms were a highlight, though I found dining options to be average. Additionally, the location, while decent for business, felt a bit removed from the bustling heart of Hanoi.
Rooms
8.0
The room was spacious and comfortably appointed, with a large flat-screen TV and a nicely designed bathroom that featured both a shower and bathtub. I appreciated the free WiFi, though the connection faltered outside my room.
Service
9.0
Staff service was commendable, as they were attentive and friendly, ensuring I felt welcome throughout my stay. I enjoyed the warm interactions, especially with staff like Quahn and others at the restaurant.
Location
7.0
The hotel is situated a 30-40 minute ride from downtown Hanoi, making it less convenient for sightseeing. While there is a nearby supermarket, the area is still developing, which made finding additional amenities challenging.
Dining
6.0
Breakfast at the Lackah restaurant offered a variety of options, including tasty pho and Korean bibimbap. However, I found the dinner choices to be lacking and would suggest sticking to a la carte options.
Facilities
7.0
The hotel features a nice swimming pool and a spa, although I felt the spa services could be improved. My experience with room service was less than ideal, especially since there wasn't a serving cart for my late dinner.
Marie
United States of America,
November
2024
5.0/10
My stay at Sheraton Hanoi West was quite pleasant, with great service and well-maintained facilities. However, I found the location a bit far from the main tourist areas, and I struggled with the comfort of the bedding in my room.
Rooms
6.0
I had a king room that was spacious and clean, but the mattress felt too soft for my liking and the pillows didn’t provide enough support. The shower only had a ceiling spray, which was a bit inconvenient.
Service
8.0
The staff were incredibly friendly and attentive, making sure I felt welcome throughout my stay. Their commitment to service really stood out to me.
Location
6.0
While the hotel is across from a Highlands coffee shop, it's quite far from the tourist attractions. A taxi ride to the Old Quarters takes around 30-40 minutes.
Dining
7.0
The breakfast offered a good variety and was tasty, making dining convenient. However, I would have liked more options available for dinner.
Facilities
8.0
The gym was well-equipped, and the pool looked lovely for a relaxing dip. Overall, facilities were more than adequate.
Joseph
United States of America,
November
2024
5.6/10
I had a wonderfully relaxed stay at Sheraton Hanoi West, with the service really standing out. The room was spacious and clean, overlooking the swimming pool, while the breakfast had decent options but could use a bit more variety. However, I did encounter some noise issues, which detracted a little from my experience. Overall, it was a pleasant stay, and I’m definitely considering a return for the nice hospitality.
Rooms
9.0
My room was spacious, clean, and included all the amenities I needed, like a shower and bathtub. The view of the pool was a nice touch.
Service
10.0
The staff was friendly and attentive, making sure to remember details about my stay, which really enhanced the experience.
Location
8.0
While it's a bit far from the Old Quarter, the location was still convenient for getting around, and there was less traffic than in other areas.
Dining
7.0
Breakfast had a good selection, but there could be more options, especially for vegetarians. Still, it was definitely value for money.
Facilities
9.0
The facilities were well-maintained, including the pool and other amenities offered, like shuttle service which made moving around easier.
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